uncut99 Privacy Policy

1. Data Controller

For the purposes of this Privacy Policy, uncut99 ("we", "us", "the Platform") acts as the data controller in respect of personal data collected from players registered at uncut99.im. The data controller is responsible for determining the purposes and means by which personal data is processed.

If you have questions about this Privacy Policy or about how uncut99 handles your personal data, you may contact our support team by email at [email protected]. Please note that this email address is for support and privacy queries only and must not be used for marketing or commercial proposals.

uncut99 operates under international gaming licensing standards and maintains its data practices in compliance with applicable data protection requirements relevant to its operational jurisdiction.

2. Data We Collect

uncut99 collects personal data from players in the following categories. We collect only the data that is necessary for the purposes described in this policy — we do not collect data speculatively or in excess of what is required to operate the platform safely and lawfully.

2.1 Registration Data

When you create an account on uncut99, we collect the information you provide during the registration process, which may include:

• Full legal name
• Date of birth (used for age verification — players must be 21+)
• Email address
• Mobile phone number (used for account verification and security alerts)
• City of residence (e.g., Karachi, Lahore, Islamabad, Faisalabad)
• Username and account password (stored in hashed form — never in plain text)

2.2 Identity Verification Data

To comply with anti-money laundering obligations and to enforce the 21+ age restriction, uncut99 may request identity verification documents at any stage of the account lifecycle. This may include:

• Government-issued photo identification (e.g., CNIC, passport)
• Proof of address documentation
• Source of funds documentation where required by applicable compliance procedures
• Payment method ownership verification documents

2.3 Transaction Data

We collect records of all financial transactions conducted through your uncut99 account, including deposits, withdrawals, bonus credits, wagering activity, and game results. Transaction data is retained for the full statutory period required by applicable regulations.

2.4 Technical and Device Data

When you access the uncut99 platform, our systems automatically collect certain technical information, including:

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser version
• Session timestamps, login history, and session duration
• Pages visited and features accessed within the platform

2.5 Communication Data

If you contact uncut99 support via live chat, email, or any other channel, we retain records of those communications including the content of messages, timestamps, and the outcome of any support interaction. These records are used for quality assurance, dispute resolution, and training purposes.

3. How We Use Your Data

uncut99 processes your personal data for the following purposes. Each purpose is supported by an appropriate legal basis as described in Section 4.

• Account creation and management: To register your account, verify your identity, maintain your PKR wallet, and manage your account settings and preferences.
• Age and identity verification: To enforce the 21+ age restriction and to verify that the person using an account is its registered owner — a non-negotiable requirement on the uncut99 platform.
• Transaction processing: To process deposits via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT, and to process withdrawal requests back to your verified payment method.
• Game and betting service delivery: To provide access to cricket betting markets, live casino tables, slot games, and the Royal Fishing arcade — the core services of the uncut99 platform.
• Fraud prevention and security: To detect and prevent fraudulent account activity, unauthorised logins, multi-accounting, bonus abuse, money laundering, and other prohibited conduct as defined in the uncut99 Terms and Conditions.
• Responsible gaming enforcement: To monitor player behaviour for signs of problem gambling, to enforce deposit limits and self-exclusion requests, and to apply platform-side responsible gaming protections where appropriate.
• Legal and regulatory compliance: To meet obligations under applicable anti-money laundering, counter-terrorism financing, and gaming regulatory frameworks relevant to our operating jurisdiction.
• Customer support: To respond to your queries, resolve disputes, and maintain records of support interactions for quality and accountability purposes.
• Platform improvement: To analyse aggregated, anonymised usage patterns to identify areas for improvement in the uncut99 platform experience — game loading performance, payment flow usability, and similar operational metrics.
• Marketing communications: To send you bonus offers, promotional updates, and platform news where you have opted in to receive such communications. You may opt out at any time.

4. Legal Basis for Processing

The following table summarises the legal bases on which uncut99 processes your personal data. Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Data Sharing

uncut99 does not sell your personal data. We share your data only in the following limited circumstances and only to the extent necessary for the stated purpose:

• Payment processors: When you make a deposit or withdrawal via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, or USDT, the necessary transaction data is shared with the relevant payment provider to process the transaction. Each provider operates under its own privacy policy and data security standards.
• Game providers: To deliver casino games and betting markets, certain session and wagering data is shared with our licensed game and platform providers. These providers are contractually bound to process such data only for the purpose of game delivery and are not permitted to use it for independent marketing or profiling.
• Identity verification services: Where third-party identity verification tools are used to validate documents submitted by players during the KYC process, relevant data is shared with those providers solely for the purpose of verification.
• Legal and regulatory authorities: uncut99 may be required to disclose player data to law enforcement agencies, regulatory bodies, or other government authorities in response to a valid legal request, court order, or applicable regulatory obligation. We will notify affected players of such disclosures where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or a portion of the uncut99 business, player data may be transferred to the acquiring entity as part of that transaction. Players will be notified in advance of any such transfer and of any changes to how their data will be processed.

All third parties with whom uncut99 shares personal data are required to maintain appropriate security standards and are prohibited from using the data for any purpose beyond what is specified in their data processing agreement with uncut99.

6. Data Retention

uncut99 retains personal data for the following periods, after which data is securely deleted or anonymised:

• Account data: Retained for the duration of your active account plus a minimum period of five years following account closure, to satisfy anti-money laundering and gaming regulatory record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of each transaction in line with applicable financial record-keeping obligations.
• Identity verification documents: Retained for the period required by applicable KYC and AML regulations. Copies of identity documents are deleted once the retention period expires unless ongoing regulatory requirements necessitate continued retention.
• Support communications: Retained for three years from the date of the final communication in a support thread, for quality assurance and dispute resolution purposes.
• Marketing preferences: Opt-in and opt-out records are retained indefinitely to demonstrate compliance with marketing consent requirements, even after the underlying contact data has been deleted.

Players may request early deletion of certain categories of personal data where such deletion is not precluded by a legal or regulatory retention obligation. Requests should be submitted to the uncut99 support team at [email protected].

7. Data Security

uncut99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data in transit between your device and uncut99 servers
• Encryption or hashing of sensitive data fields (including passwords and payment credentials) at rest
• Access controls limiting data access to authorised personnel on a need-to-know basis
• Regular security assessments and vulnerability monitoring of platform infrastructure
• Two-factor authentication options available to all registered players
• Automated detection systems for unusual account activity, including login attempts from unrecognised devices or locations

While uncut99 takes all reasonable precautions to protect your data, no internet transmission or digital storage system is entirely immune to security risks. In the event of a data breach that is likely to result in a risk to your rights, uncut99 will notify affected players as soon as practicable in accordance with applicable notification requirements.

8. Cookies & Tracking

The uncut99 platform uses cookies and similar tracking technologies to operate core platform functions, remember your preferences, and analyse usage patterns. The categories of cookies we use are as follows:

• Essential cookies: Required for the platform to function correctly. These include session cookies that maintain your login state and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: Used to remember your preferences such as language settings, display preferences, and previously visited sections of the platform. These improve your experience but are not strictly necessary for platform operation.
• Analytics cookies: Used to collect anonymised data about how players navigate the uncut99 platform — which games are most accessed, where players drop off during the deposit flow, and similar operational metrics. This data is used in aggregate and is not linked to individual player identities.
• Security cookies: Used to detect and prevent fraudulent activity, including bot traffic, credential stuffing attempts, and multi-account creation. These cookies are essential for platform security and cannot be disabled.

You can manage non-essential cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of parts of the uncut99 platform. uncut99 does not use third-party advertising cookies or behavioural profiling cookies that track your activity across other websites.

9. Your Rights

As a player on the uncut99 platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your registered account email address and a clear description of your request.

• Right of access: You have the right to request a copy of the personal data uncut99 holds about you and information about how that data is being processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to applicable legal retention obligations that may require us to retain certain data.
• Right to restriction: You have the right to request that uncut99 restricts the processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to data portability: You have the right to receive a copy of the personal data you have provided to uncut99 in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing based on legitimate interests, including profiling for responsible gaming monitoring purposes, where you believe your specific circumstances justify such an objection.
• Right to withdraw consent: Where processing is based on consent (such as marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

uncut99 will respond to data rights requests within a reasonable timeframe, generally within 30 days of receipt. Complex or multiple requests may require additional time, in which case we will notify you of the extended timeline.

10. Minors

Parents and guardians who believe that a minor may have registered on the uncut99 platform using false age information should contact the support team immediately at [email protected]. uncut99 will investigate and take appropriate action without delay. Age verification procedures are enforced at registration and at the point of first withdrawal for all accounts.

11. International Data Transfers

The uncut99 platform serves Pakistani players and processes data in connection with its international gaming operations. In the course of providing the platform services, your personal data may be transferred to and processed in countries outside Pakistan, including countries where our servers, payment processors, or game providers are located.

Where such international transfers occur, uncut99 takes reasonable steps to ensure that your data receives an equivalent level of protection to that which applies in the jurisdiction from which the data originates. This may include reliance on contractual safeguards with data recipients.

By using the uncut99 platform, you acknowledge and consent to the transfer of your personal data to and processing in jurisdictions outside Pakistan as described in this section.

12. Changes to This Policy

uncut99 reserves the right to update or amend this Privacy Policy at any time. When material changes are made to this policy, we will notify registered players by email or by a prominent notice on the platform prior to the changes taking effect. The effective date at the top of this document will be updated accordingly.

Continued use of the uncut99 platform following notification of changes to this Privacy Policy constitutes acceptance of the revised policy. If you do not agree with the revised policy, you must discontinue use of the platform and may request account closure by contacting our support team.

We encourage players to review this Privacy Policy periodically to stay informed about how uncut99 collects, uses, and protects personal data.